FAQ

Getting Started

What services do you offer?

We offer five programs:

  • Intro Pack: fabric swatches and sample garments
  • Ready to Sell: in-stock Hongxiu-branded products
  • Private Label: existing styles with your own branding
  • Trims & Packaging: custom labels, hang tags, packaging, and hygienic liners
  • Custom Design: fully custom swimwear development

I'm a new brand with no experience. Can I still place an order?

Absolutely. We work with brands at every stage — from first-time founders to established labels. Our Intro Pack is a great starting point if you'd like to explore our fabrics and quality before committing to a full order.

Do you support small quantity orders?

Yes. Intro Pack and Ready to Sell have no minimum order quantity. Private Label samples also have no MOQ. Bulk orders have a minimum of 50 pieces per style per color.

How do I choose the right program for my brand?

  • Want to explore our quality first? → Intro Pack
  • Want to sell immediately with no branding setup? → Ready to Sell
  • Have your own brand and want to use our existing styles? → Private Label
  • Need branded labels, hang tags, or packaging? → Trims & Packaging
  • Have your own design or tech pack? → Custom Design

Programs & Order Types

What is the difference between Ready to Sell and Private Label?

Ready to Sell products come with Hongxiu branding already applied and are available for immediate dispatch. Private Label uses the same styles but with your own branded labels, hang tags, and packaging — requiring a production lead time.

What does the Intro Pack include?

Each Intro Pack contains a curated selection of fabric swatches, color cards, and representative garment samples. Exact contents may vary based on current stock. It is intended for product evaluation and is not for resale.

Can I purchase Trims & Packaging without a swimwear order?

Yes. While trims and packaging are typically shipped alongside a bulk swimwear order, standalone trim orders are also accepted.

What is the difference between Private Label and Custom Design?

Private Label uses our existing styles and patterns — you choose the style, fabric, color, and branding. Custom Design starts from your own design files or tech pack, allowing full creative control over silhouette, construction, and details.

Can I order a sample before placing a bulk order?

Yes. We strongly recommend ordering a sample first. Private Label samples have no MOQ and are produced within 7 business days. Once you are satisfied with the sample, you can proceed to bulk production.

MOQ & Lead Time

Does Ready to Sell have a minimum order quantity?

No. You can order as little as one piece.

Does a Private Label sample order have a MOQ?

No minimum applies to sample orders.

How is the MOQ calculated for Private Label bulk orders?

The minimum is 50 pieces per style per color. This quantity can be distributed across multiple sizes — for example, 50 pieces in Style A / Black can be split as XS×10, S×15, M×15, L×10.

Does the lead time include shipping?

No. Lead time refers to production time only — the time from order confirmation to goods leaving our factory. Transit time is additional and depends on shipping method and destination.

Is the 28-day bulk lead time guaranteed?

The standard bulk lead time is approximately 28 days, with a tolerance of ±7 days depending on production schedule and capacity. The estimated dispatch date will be confirmed at the time of order.

How are MOQ and lead times determined for Trims & Packaging?

MOQ and lead times vary by product type (labels, hang tags, packaging, hygienic liners, etc.) and will be confirmed prior to order placement.

Fabrics, Colors & Sizing

What fabrics do you commonly use?

Our primary swimwear fabrics include 82% Nylon / 18% Spandex and 85% Polyester / 15% Spandex, available in matte and shiny finishes. Please refer to our Fabric Guide for the full range.

Are the shell fabric and lining fabric fixed as a pair?

Yes. Each shell fabric comes with a recommended lining — either
Tricot lining or Power mesh lining — based on the visual and functional properties of the shell. This ensures the best fit and quality.

Do you support custom prints?

Yes. Custom sublimation prints are available for eligible fabric types. Please contact us to discuss your print requirements before placing an order.

Where can I find the Fabric Guide and Size Guide?

Both are available as dedicated pages on our website. See Fabric Guide and Size Guide.

How do I read the size chart — inches or centimeters?

Our Size Guide displays both inches and centimeters for all measurements. All values are body measurements, not garment measurements.

How do I choose between Women's, Plus Size, and Girls' sizing?

Refer to the measurement tables in our Size Guide. If you are between sizes, we recommend sizing up. For one-piece styles, pay attention to the Torso measurement.

Trims & Packaging

What types of trims and packaging can I customize?

We offer custom labels, hang tags, packaging bags, hygienic liners, and more. Additional product types may be added over time — contact us if you have a specific requirement.

Are trims shipped with my swimwear order or separately?

Trims are typically dispatched together with your bulk swimwear order. Standalone shipments are available upon request.

What files do I need to provide for custom trims?

You will need to provide artwork files for your logo and any design elements, along with specifications such as dimensions, material preferences, and finishing details. Our team will confirm exact requirements at the time of order.

Can I make changes to my trim artwork after approval?

No. Once artwork has been approved and production has commenced, no amendments can be made. Please review all files carefully before giving written approval.

What happens if there is an error in my submitted artwork?

Buyers are responsible for the accuracy and legal compliance of all submitted artwork. If an error in buyer-provided artwork results in a production issue, we are unable to accept a return or refund for that reason.

Shipping & Delivery

What shipping methods are available?

We offer Express Courier (DHL / FedEx / UPS), Air Freight, and Sea Freight (LCL / FCL). The most suitable method will be confirmed based on your order volume and destination.

What shipping method is typically used for samples?

Samples are shipped via express courier by default. If you have a preferred carrier or freight forwarder, please let us know before your order is confirmed.

Can I arrange my own freight forwarder?

Yes. You are welcome to use your own freight forwarder for both sample and bulk orders. Please inform us before your order is confirmed so we can coordinate accordingly.

What does "business days only" mean for dispatch?

Orders are processed and dispatched Monday through Friday, excluding public holidays. Orders are not dispatched on weekends.

Will I receive a tracking number?

Yes. Once your order has shipped, you will receive a tracking number via email.

How does the free shipping policy work?

Orders over $200 USD qualify for free shipping. This applies to Ready to Sell, Intro Pack, Private Label, and Trims & Packaging orders.

Are customs duties and import taxes included in the shipping cost?

No. All customs duties, import taxes, and related fees imposed by the destination country are the sole responsibility of the buyer. We recommend checking with your local customs authority for estimates before placing your order.

Payment & Pricing

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal.

Do bulk orders require a deposit?

Yes. Private Label bulk orders require a 30% deposit upon order confirmation. The remaining 70% balance is due prior to shipment. Dispatch will not occur until full payment has been received.

Can I request a price adjustment after placing an order?

No. Prices are fixed at the time of order confirmation and cannot be adjusted afterwards.

Why is bulk shipping cost confirmed separately rather than shown at checkout?

Bulk order shipping costs depend on final weight, volume, destination, and chosen shipping method — all of which are confirmed after production. We will provide a shipping quote prior to dispatch.

How long is a price quote valid?

Quoted prices are valid for 30 days from the date of quotation unless otherwise stated.

Cancellations, Returns & Refunds

Can I cancel my order after placing it?

  • Ready to Sell & Intro Pack: Cancellations are accepted before shipment only. Please contact us immediately at service@wearhongxiu.com.
  • Private Label & Trims & Packaging: Orders cannot be cancelled once confirmed, as production begins promptly.

How long do I have to report a quality issue?

All quality claims must be submitted within 14 days of delivery, with supporting photos and your order number.

What resolutions are available for quality issues?

Depending on the nature of the issue, we may offer a replacement or remake, a partial or full refund, or a discount on the invoice.

What is not considered a defect?

Minor color variations due to screen display differences, and slight dimensional tolerances within industry-standard ranges, are not considered defects. Dissatisfaction with fit preference or style is also not grounds for a claim.

Why can't I return items to a provided address directly?

We do not publish a standard return address. Please contact us first at service@wearhongxiu.com. If a return is required, we will provide full instructions. Unauthorized returns will not be processed.

What should I do if my shipment arrives damaged in transit?

Document the damage upon receipt with photos and contact your carrier directly to file a claim. Transit damage is the responsibility of the carrier and is not covered by our returns policy.

Custom Design System

How do I access the Custom Design System?

Visit our custom system to access the configurator directly.

If I'm logged in to the shop, do I need to log in again on the Custom Design System?

No. If you are already signed in to this shop, you will be automatically logged in to the Custom Design System — no separate account is needed.

What is the step-by-step process in the Custom Design System?

  1. Upload your style file or tech pack
  2. Select fabric, color, and custom print options
  3. Configure brand trims and packaging
  4. Plan your order size, size breakdown, and shipping method
  5. Submit your inquiry — our team will follow up within 2 business days

Is there a tutorial video available?

Yes. A walkthrough video is available on our Custom Design page to guide you through the process before your first submission.

How long does it take to receive a response after submitting?

Our team aims to follow up within 2 business days of receiving your submission.

Account & Support

How can I contact you?

Email us at service@wearhongxiu.com or reach us via WhatsApp. We aim to respond to all enquiries within 2 business days.

What are your business hours?

Monday to Friday, 9:00 AM – 6:00 PM (GMT+8).

Do you communicate in English?

Yes. All customer communication, order forms, and documentation are handled in English.

I have a complex or custom requirement. Can I speak with someone directly?

Absolutely. For complex enquiries, please email us at service@wearhongxiu.com with a brief description of your needs and we will arrange a direct conversation with the appropriate team member.