Private Label — Shop Terms

Orders & MOQ

  • Sample orders: no MOQ. Production begins after order confirmation and label artwork approval
  • Bulk orders: minimum 50 pieces per style per color. Size splits are accepted within the MOQ
  • All order details, label artwork, and specifications must be complete and accurate before order confirmation. Errors arising from buyer-provided information are the buyer's responsibility

Payment

  • Sample orders: full payment required at checkout
  • Bulk orders: 30% deposit required upon order confirmation. Remaining 70% balance is due prior to shipment. Dispatch will not occur until full payment is received
  • Accepted methods: Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal

Lead Time

  • Samples: 7 business days from order confirmation and label artwork approval
  • Bulk: approximately 28 days (±7 days depending on production schedule). Lead time begins after order confirmation, label artwork approval, and deposit receipt
  • Lead times refer to production only. Transit time is additional

Amendments

  • Order details are final upon payment. Any amendments after payment will incur additional charges and may delay production

Cancellations

  • Orders cannot be cancelled once confirmed as production begins promptly
  • If you need assistance, contact us at [your email]

Returns & Refunds

  • Sample fees are non-refundable. If a sample deviates clearly from agreed specifications, we will revise or remake at no additional charge
  • For bulk orders, claims for manufacturing defects must be submitted within 14 days of delivery with supporting photos. We will offer a replacement, remake, or refund depending on the nature of the issue
  • Products are only considered defective if they deviate from confirmed order specifications. Minor color variations due to screen display differences are not considered defects
  • Do not return items without prior written confirmation from our team

Shipping

  • Orders over $200 qualify for free shipping
  • All shipments are Ex-Factory China. Risk of loss transfers to the buyer once goods leave our facility
  • Import duties and customs fees are the buyer's responsibility

Confidentiality

  • We will not disclose your brand name, order details, or business information to third parties
  • We will not reproduce your label designs or sell your confirmed styles to other buyers